Connectivity support
The NSW.net support program is a value-added program that provides phone and remote support to assist you with addressing issues related to your NSW.net internet services.
These services are covered by your NSW.net support contract and are provided through Hitech Support at no cost.
The program provides assistance for the following:
- outages and/or problems with your internet or other NSW.net services
- problems with router, firewall or ADSL equipment.
If you’re experiencing an ISP or any other NSW.net service related problem, contact Hitech Support directly between 8.00am to 5.30pm Monday-Friday:
- Phone: 1300 791 081
- Email: support@hitechsupport.com.au
Hitech Support will manage your call by liaising directly with your ISP/service provider to rectify your problem. If you wish to escalate any problems, please contact Joyce Azzopardi at NSW.net on 1800 679 638.
If your call is outside of Hitech Support’s standard business hours, you should contact your ISP directly:
- Telstra Support: 1300 364 359
- TPG Support: 1300 055 717
- OPTUS Support: 13 43 15
Find more detailed information: